Customer Care

Call Center

An omnichannel contact centre built on VoIP and web. PROTEI Call Center lets customers reach you by phone, web call-back, e-mail or VoIP, and supports geographically distributed teams for help desk, information, booking and customer care services.

Unlimited agent groups and service numbers run any number of services on one platform. Routing by dialled or calling number, time and queue status, plus skill-based distribution, tune every contact centre to its customers, with built-in call recording, monitoring and powerful supervisor tools.

Voice Portal (IVR)

Self-service that cuts care costs and delights subscribers. PROTEI IVR is a carrier-class voice platform for customer care, information and entertainment services, with a modular, SIP-enabled architecture for smooth IMS and NGN integration and SS7/EDSS-1 connectivity to TDM networks.

It covers balance enquiry, payments, service activation, tariff changes, low-balance alerts and more, querying billing and other systems in real time. Administrators design menus in a visual service creation environment, launch outbound notification campaigns, and add ASR and TTS engines for advanced voice services.

Voucher Management System

Full control of the prepaid voucher lifecycle. Generate PINs with the built-in generator or an external system, track expiry, dealer transfer and activation dates, and manage reseller activity end to end. Web-based administration with role-based access fits existing business processes, and vouchers can be activated via IVR, USSD, SMS or a contact centre agent.