Beyond the platform: with you all the way
From round-the-clock support to fully managed operations, PROTEI stays with you for the life of every deployment.
Maintenance & Support
Round-the-clock care for every PROTEI platform: a 24/7 hotline, a dedicated ticketing portal, software updates and preventive health checks, delivered by the engineers who build our products.
Managed Services
We operate, monitor and maintain your telecom systems on your behalf, legacy and new alike, so your network stays available and your teams can focus on growth.
Training
Practical courses that give your engineering, operations and support teams the skills to run every PROTEI platform with confidence, on site or online.
VAS Aggregation
We connect operators with content and service providers to launch new value-added services quickly, with no upfront investment, on a revenue-sharing or leasing basis.
RBT Aggregation
A one-stop shop for ring back tones: a state-of-the-art RBT platform, popular content from well-known production houses, and full service management, all from one partner.
Expert support for the life of your platform
Your network never sleeps, and neither does our support. PROTEI support plans are matched to your network size, criticality and budget.
When you contact PROTEI, you reach engineers who know the product from the inside, because they build it. Issues are diagnosed faster, fixes are delivered sooner, and every update is tested against your configuration before it reaches your network.
- 24/7 hotline for critical incidents
- Dedicated ticketing portal with full case history
- Software updates, patches and new releases
- Preventive health checks and performance reviews
- Remote and on-site assistance
- Support plans tailored to your network and budget
We run it, you grow
Hand over the day-to-day operation of your telecom systems to the team that knows them best.
PROTEI takes responsibility for monitoring, maintaining and optimizing your platforms, whether they are PROTEI systems or legacy equipment you need to keep running. Your services stay available, your costs stay predictable, and your teams are free to focus on new products and customers.
- Proactive monitoring and incident management
- Operation of legacy and new platforms side by side
- Capacity planning and performance optimization
- Smooth migration from legacy systems, with zero service interruption
- Regular reporting and service reviews
Skills that keep your network performing
The best platform needs a confident team behind it. PROTEI training gives your people the knowledge to operate, maintain and grow every system we deliver.
Our courses are delivered by the engineers who design and support PROTEI products. They combine clear theory with hands-on practice on your own configuration, so your teams learn the tasks they will actually perform, from daily operation to troubleshooting and new service launches.
- Courses for administrators, operations and support engineers
- Hands-on sessions on your own platform configuration
- Operation, maintenance, provisioning and troubleshooting
- On-site or online delivery
- Training materials and documentation for every participant
- Refresher courses for new releases and new team members
New services, new revenue, no upfront investment
Give your subscribers more than voice and data, without building every service yourself.
As your VAS aggregator, PROTEI connects you with content and service providers, integrates their services with your network, and manages them end to end. You launch new offers faster on a revenue-sharing or leasing basis, and avoid the cost and risk of building each service in-house.
- One integration point for many content and service providers
- Fast launch of new value-added services
- Flexible commercial models: revenue sharing or leasing, with no upfront investment
- Technical integration, billing and reporting handled for you
- Ongoing promotion and portfolio management
Your complete ring back tone business, from one partner
Platform, content and operations in a single package, so you can launch or grow your RBT service without managing multiple vendors.
PROTEI delivers everything an operator needs to run a successful ring back tone service. Our state-of-the-art RBT platform integrates with your network and billing. We aggregate top content from well-known production houses and keep your catalog fresh. Our team manages the service day to day, from content updates to promotional campaigns, so your subscribers always find something new and your RBT revenue keeps growing.
See the Ring Back Tone brochure and the My Status brochure for the platform and services behind it.
- State-of-the-art RBT platform, integrated with your network and billing
- Top content from well-known production houses
- Partnerships with leading content providers and content copyright owners
- Catalog management and regular content updates
- Full service management, including promotional campaigns to grow subscriptions
- Revenue sharing or leasing, with no upfront investment
From first workshop to 24/7 operation
- 01 · ConsultWe study your network, goals and business case, and design the right architecture.
- 02 · DeliverOur engineers install, integrate and test — on site or remotely — with zero service interruption.
- 03 · LaunchAcceptance testing, training for your teams and a smooth commercial launch.
- 04 · Support24/7 hotline and ticketing portal, upgrades and continuous optimization.
Help is one call away
Our support team is staffed by the same engineers who build our products — so you reach real expertise, fast.
24/7 Technical Support
- Hotline
- +962 789 13 00 00
- helpdesk@protei.me
- Portal
- support.protei.me
Turn your network into your next growth engine.
Talk to our engineers about the right platform for your network — from 5G core to value-added services — and see it running in a live demo.