PROTEI the leading telecommunications solution provider, has partnered with “Uzbektelecom,” the largest telecommunications service operator in Uzbekistan, to launch a Unified Call Center in Tashkent, capable of accommodating up to 500 agents. This new system integrates 13 regional call centers that were previously established in major towns across Uzbekistan.

Leveraging a unified hardware and software platform developed by PROTEI, the Unified Call Center provides a comprehensive range of telecommunications services to subscribers nationwide. The IP-based architecture, combined with high reliability and extensive expertise in call center development, ensures the highest level of quality of service (QoS) for every subscriber, regardless of their location.

The scalability of the PROTEI Call Center has enabled its evolution from a small contact center launched in 2009 to a fully integrated, territory-distributed Unified Call Center by 2014. This system offers modern communication, information, and outsourcing services, and has become an essential tool for collecting and analyzing statistical data for government agencies. In the future, the system can be upgraded to serve as the foundation for emergency call centers (911/112).