PROTEI, the leading telecom solutions provider, is thrilled to announce the successful implementation of the Calabrio Workforce Management System at Umniah’s call center. This advanced system is designed to optimize workforce efficiency and improve operational performance, enabling Umniah to deliver exceptional customer service.

The Calabrio Workforce Management System equips Umniah with a comprehensive suite of tools to manage staffing, scheduling, and performance analysis effectively. By leveraging real-time data and analytics, the system allows for enhanced forecasting of customer demand, ensuring that the right number of agents are available to meet service levels and elevate customer satisfaction.

Key features of the Calabrio Workforce Management System include automated scheduling, performance tracking, and extensive reporting capabilities. These tools empower Umniah to create efficient work schedules, monitor agent productivity, and analyze historical data, fostering continual improvement in service delivery and operational efficiency.

With the introduction of this innovative system, Umniah can respond more effectively to customer needs while significantly reducing operational costs associated with workforce management. PROTEI proudly partners with Umniah to provide solutions that enhance customer service quality and streamline internal processes.

As we continue to innovate and expand our offerings, we look forward to observing the positive impact this deployment will have on Umniah’s operations and their commitment to providing unparalleled services to their subscribers.

Stay tuned for more updates as PROTEI continues to deliver transformative telecommunications solutions that empower operators to achieve their goals.